Saucery – Terms of Service
Last updated: [24 January 2026]
Company: Saucery AI Pty Ltd, Australia (“Saucery”, “we”, “us”, “our”).
These Terms of Service (the “Terms”) govern your access to and use of Saucery’s websites, applications, APIs, platforms, tools and related services that generate, analyse or deliver research outputs, synthetic personas, interviews, experiments, dashboards, reports and insights (collectively, the “Service”). By clicking “I agree”, creating an account, starting a free trial, purchasing Credits, or using any part of the Service, you agree to these Terms on behalf of yourself and, if applicable, your organisation (“Customer”, “you”).
If you do not agree, do not use the Service.
1) Definitions
- Customer Data: data, prompts, files, configurations, questions, product details, brand assets and any content you or your users submit to the Service, and outputs generated specifically for you (“Customer Outputs”), excluding Saucery Materials.
- Credits: prepaid units that are consumed when you perform actions in the Service (e.g., experiments, interviews, generations) as shown in the product UI or Pricing Terms.
- Pricing Terms: current pricing, bundles, and feature inclusions as shown in the product UI and/or any Order Form.
- Saucery Materials: the Service, documentation, templates, prompts, system instructions, models and model weights, evaluation sets, software, UI/UX, and other materials provided by Saucery.
- Usage Data: de-identified, aggregated technical/operational data about use of the Service.
2) Accounts & Eligibility
2.1 Eligibility. You must be at least 18 years old and have legal capacity to contract.
2.2 Registration. Provide accurate account information and keep it updated.
2.3 Security. You are responsible for all activity under your account and for keeping credentials confidential. Notify us promptly of any unauthorised use.
3) Global Availability; Access & Acceptable Use
3.1 Global Availability. The Service is offered globally (subject to Section 16 Export; Sanctions) and may not be available in all languages or regions.
3.2 Licence Grant. Subject to these Terms, Saucery grants you a limited, revocable, non-exclusive, non-transferable licence to access and use the Service for your internal business purposes during your active term.
3.3 Restrictions. You will not (and will not permit others to): (a) copy, modify, translate or create derivative works of the Service; (b) reverse engineer, decompile or attempt to discover source code or model weights; (c) resell, sublicense, time-share or provide the Service to third parties except as allowed in an Order Form; (d) access the Service to build a competing product; (e) bypass rate-limits, security, or usage caps; (f) introduce malware or harmful code.
3.4 Acceptable Use. Do not use the Service for illegal, deceptive, harmful or fraudulent purposes; to infringe privacy or IP rights; to provide professional advice (legal, medical, financial, tax, accounting); to generate defamatory, obscene, hateful or rights-infringing content; or otherwise in breach of law. We may suspend or restrict access for violations.
4) Plans, Credits & Fees
4.1 Credits Model. Paid features are accessed via prepaid Credits. Each supported action consumes Credits as indicated in the UI or Pricing Terms.
4.2 Purchase & Spend. You may purchase Credit bundles at any time. Credits are deducted as you use the Service.
4.3 No Auto-Renew / No Auto Top-Up. Credits do not auto-renew and we will not automatically recharge your payment method. You are only charged when you explicitly purchase Credits or other paid offerings.
4.4 Credit Expiry (12 months). Credits expire 12 months after the purchase date. Expiry may not yet be reflected in your account UI; the 12-month expiry still applies under these Terms. We may send low-balance/expiry notices as a courtesy, but you remain responsible for monitoring balance and usage. Expired Credits are not refundable except where required by law.
4.5 Fees, Taxes & Currency. Fees are exclusive of taxes. Taxes (e.g., GST/VAT/sales taxes) may be added at checkout. We may present prices and collect payments in multiple currencies; your issuer may apply FX fees.
4.6 Price/Feature Changes (prospective). We may update prices or what a Credit does for future purchases. Changes don’t alter Credits you already hold.
4.7 Refunds. Except where required by law (including under the Australian Consumer Law), purchases are non-refundable.
4.8 Promotions & Coupons. Promotional Credits, coupons or trial allowances may carry additional conditions (e.g., non-transferable, not redeemable for cash, expiry on the earlier of the promo date or 12 months) as stated at issuance and incorporated into these Terms.
5) Free Trial
5.1 Eligibility & One Trial. We may offer a free trial (e.g., a fixed Credit allowance) to new customers, subject to eligibility (including one trial per organisation/domain) and anti-abuse checks.
5.2 Acceptance of Terms. Use of the free trial requires agreement to these Terms. By starting the trial (e.g., clicking “I agree” or using the Service), you accept these Terms.
5.3 Scope & Limits. Trial features, usage caps, model access, rate limits or support levels may differ from paid plans. We may change or terminate trial features at any time.
5.4 Trial Credits & Expiry. Trial Credits are granted once and expire at the earlier of: (a) the trial end date communicated to you; or (b) 12 months after issuance. Unused trial Credits are forfeited at expiry and are not refundable.
5.5 No Automatic Charges. Starting a trial does not authorise automatic billing. You will only be charged if you later purchase Credits or a paid plan.
5.6 Evaluation-Only / No Reliance. Trial access and trial Outputs are provided AS IS for evaluation and internal testing only. Validate Outputs before any production or consequential use.
6) Customer Data; Privacy; Model Training
6.1 Ownership. As between the parties, you own Customer Data and Customer Outputs.
6.2 Use by Saucery. You grant Saucery a limited licence to process Customer Data and Customer Outputs solely to provide, secure, maintain and improve the Service (including quality, safety and reliability), and to generate de-identified, aggregated Usage Data. We own Usage Data and will not disclose it in a way that identifies you or your users.
6.3 No Training by Default. We do not use Customer Data or Customer Outputs to train our foundation models for the benefit of other customers without your express, prior written opt-in.
6.4 Privacy & Security. We handle personal information under our Privacy Policy and applicable laws (including the Privacy Act 1988 (Cth)). We implement reasonable technical and organisational measures designed to protect Customer Data.
7) Intellectual Property; Feedback; Outputs
7.1 Saucery Materials. Saucery and its licensors own all rights in Saucery Materials. No rights are granted except as expressly stated.
7.2 Customer Outputs Licence. Subject to these Terms, we assign to you all right, title and interest we may have (if any) in Customer Outputs created for you, excluding any Saucery Materials embedded therein. To the extent Saucery Materials are included, we grant you a perpetual, worldwide, royalty-free, non-exclusive licence to use those embedded elements solely as part of the relevant Output.
7.3 Feedback. If you provide suggestions or improvements (“Feedback”), you grant Saucery a perpetual, irrevocable, royalty-free licence to use it without restriction.
8) Important Disclaimers (Insights/Outputs)
8.1 Research & Insight Disclaimer (No Reliance). The Service and all Outputs (including synthetic personas, interviews, experiments, predictions and insights) are generated using probabilistic models and may be inaccurate, incomplete or reflect bias. They are designed to assist your decision-making—not replace it. You are solely responsible for validating Outputs and for any decisions or actions taken in reliance on them. The Service does not constitute professional advice (legal, medical, financial, tax, accounting or otherwise).
8.2 AS IS / Availability. To the maximum extent permitted by law, the Service, Saucery Materials and all Outputs are provided “AS IS” and “AS AVAILABLE” without warranties of any kind (express, implied or statutory), including merchantability, fitness for a particular purpose, accuracy or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure or compatible with your systems.
9) Australian Consumer Law (ACL)
Nothing in these Terms excludes, restricts or modifies any consumer guarantees, rights or remedies conferred by the Australian Consumer Law that cannot be excluded. Where we are permitted to limit a remedy for a breach of a consumer guarantee, our liability is limited (at our option) to re-supplying the services or paying the cost of having the services supplied again.
10) Limitation of Liability
10.1 Exclusion of Certain Damages. To the maximum extent permitted by law, Saucery is not liable for any indirect, incidental, special, exemplary, punitive or consequential losses; loss of profits, revenue, goodwill, data or business interruption; or cost of substitute goods/services, arising from or related to the Service or these Terms.
10.2 Liability Cap. To the maximum extent permitted by law, Saucery’s aggregate liability arising out of or related to the Service or these Terms will not exceed the amounts actually paid by you to Saucery for the Service in the twelve (12) months preceding the event giving rise to liability.
10.3 Exceptions. The above limits do not apply to: (a) your payment obligations; (b) your infringement/misappropriation of Saucery IP; (c) your breach of Section 3.3/3.4; or (d) liability that cannot be excluded under law.
11) Indemnity
You will indemnify and hold harmless Saucery and its officers, directors, employees and contractors from and against any third-party claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising from: (a) your use of the Service or Outputs in breach of these Terms or law; (b) Customer Data; or (c) any actual or alleged infringement or violation of third-party rights by your use of the Service or Outputs.
12) Suspension; Term & Termination
12.1 Suspension. We may suspend or throttle access if required by law, to address security/risk, for breach of these Terms, or for overdue Fees.
12.2 Term. These Terms start on your acceptance and continue while you have Credits or otherwise access the Service.
12.3 Termination. Either party may terminate for material breach not cured within 30 days of written notice. You may terminate at any time for convenience; termination does not entitle you to a refund unless required by law.
12.4 Effect. Upon termination, access ceases and you must stop using the Service. Upon request, we will delete or return Customer Data in our possession, except where retention is required for legal, security or audit purposes. Sections 6.1–6.4, 7, 8–11, 12.4, 13–19 survive termination.
13) Confidentiality
Each party will protect the other’s non-public information disclosed in connection with the Service with the same care it uses for its own confidential information (and at least reasonable care). Confidentiality obligations do not apply to information that is public, already known, independently developed or rightfully disclosed by a third party.
14) Security; Incidents
We implement reasonable administrative, technical and physical controls designed to protect Customer Data. If we become aware of unauthorised access to personal information in Customer Data, we will notify you without undue delay and cooperate as required by law.
15) Beta / Experimental Features
We may offer preview, beta or experimental features. These are provided AS IS without warranties and may be modified or discontinued at any time.
16) Export; Sanctions
You must comply with applicable export control and sanctions laws (including Australian, U.S., U.K. and E.U. regimes). You will not use the Service in, or for the benefit of, any sanctioned person or jurisdiction. We may restrict access where required by law.
17) Changes to the Service or Terms
We may update the Service and these Terms from time to time. If a change is material, we will provide notice (e.g., in-app, email or website). Changes take effect on publication unless a later date is stated. If you object to material changes, you may cease use before they take effect.
18) Governing Law; Disputes
These Terms are governed by the laws of Queensland, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Queensland. Either party may seek urgent injunctive or equitable relief at any time.
19) Notices (Privacy-Safe)
19.1 To Saucery. Email: legal@saucery.ai. Postal: [PO Box ###, City, State, Postcode].
19.2 To You. The email and/or postal address in your account.
19.3 Notices are deemed received when delivered by email (if no bounce) or on delivery to the postal address.
19.4 Service of Process. Formal service may be effected at our registered office on file with ASIC. We do not publish a residential address in these Terms.
20) Third-Party Services & Data Sources
The Service may interoperate with third-party platforms or data sources (e.g., payment processors, analytics, LLM providers, survey tools). Your use of third-party services is governed by their terms. Saucery is not responsible for third-party services or data.
21) Order of Precedence; Entire Agreement; Assignment; Other
21.1 Order of Precedence. If there is a conflict, an Order Form (if any) controls, then the Pricing Terms, then these Terms.
21.2 Entire Agreement. These Terms, the Pricing Terms, any Order Form and incorporated policies (Privacy Policy; DPA if applicable) form the entire agreement and supersede prior agreements on the subject.
21.3 Assignment. You may not assign these Terms without our prior written consent; we may assign to an affiliate or in connection with a merger, reorganisation or sale of assets.
21.4 Force Majeure. Neither party is liable for delays or failures caused by events beyond reasonable control.
21.5 Severability; Waiver. If a provision is unenforceable, it will be modified to reflect the parties’ intent or severed; the remainder stays in effect. Failure to enforce is not a waiver.
Annex A – Data Processing (Summary)
If Saucery processes personal information on your behalf as a “processor”, a Data Processing Addendum (DPA) applies and forms part of these Terms. The DPA will: (a) set out the subject-matter, duration, nature and purpose of processing; (b) require appropriate security; (c) restrict sub-processing without appropriate safeguards; (d) require assistance with data subject rights and incident notifications; and (e) ensure cross-border transfer compliance. Contact privacy@saucery.ai for the current DPA.